Q: What goes into making tumblers?
A: There are several items that are used in the creation of custom tumblers. I use the highest quality products that I can find. These items include, but are not limited to:
- Double wall stainless steel vacuum insulated tumblers
- Polyester glitters (Polyester glitter is better for the environment and does not dull over time. It is also UV and solvent resistant.)
- Alcohol inks
- Mica powders
- Epoxy (aka Resin, Epoxy, Epoxy Resin. The epoxy that I use has a glass-like finish that not only protects the design sealed underneath, but enhances it as well. It is highly UV resistant so as to avoid yellowing. My epoxy is also FDA compliant and complies with FDA 21 CFR 175.300. It is heat resistant up to 500 degrees Fahrenheit.)
Q: What is your turnaround time (TAT)?
A: My current turnaround time is set at 4 weeks for tumblers. Not all orders will take the full 4 weeks, but this allows me to account for any possible errors and influxes of orders or other unforeseen circumstances. I will strive to get your order out to you as quickly as I possibly can, hopefully well ahead of the 4 week TAT. Believe me, I am as excited for you to receive your tumbler as you are!
Q: When do you begin working on my order?
A: I begin work on orders as soon as they are paid in full. I work on my orders in the order that I receive them.
Q: Do you send order updates?
A: I will do my best to keep you updated on your order and send updates in between steps!